The NI4OS-Europe helpdesk is the main tool of the project's support system. All stakeholders within the project use the helpdesk: resource users, resource owners, and project management. It supports ticket management, including ticket creation, assignment/reassignment to the appropriate unit, escalation, closing, searching, etc. The helpdesk classifies tickets per support unit and notifies relevant actors about ticket changes. The helpdesk is based on OTRS technology and can be easly integrated with external resources.
Please use the helpdesk submission form to create a ticket within the NI4OS-Europe helpdesk
Using "resource type" and "resource" fields, one can specify to which resource the question or problem is related. Otherwise, if not sure, our first-line support team will identify the relevant support unit.