NI4OS-Europe helpdesk

Basic information

Marketing information

Description

The NI4OS-Europe helpdesk is the main tool of the project's support system. All stakeholders within the project use the helpdesk: resource users, resource owners, and project management. It supports ticket management, including ticket creation, assignment/reassignment to the appropriate unit, escalation, closing, searching, etc. The helpdesk classifies tickets per support unit and notifies relevant actors about ticket changes. The helpdesk is based on OTRS technology and can be easly integrated with external resources.

Please use the helpdesk submission form to create a ticket within the NI4OS-Europe helpdesk

https://catalogue.ni4os.eu/?_=/helpdesk

Using "resource type" and "resource" fields, one can specify to which resource the question or problem is related. Otherwise, if not sure, our first-line support team will identify the relevant support unit.

 

Tagline

The NI4OS-Europe helpdesk is the main tool of the project's support system.

Classification information

Scientific domain

Other

Scientific subdomain

Other

Category

Operations & Infrastructure Management Services

Subcategory

Helpdesk

Target users

Providers Research Infrastructure Managers Resource Managers

Access type

Virtual

Access mode

Free

Tags

helpdesk otrs ticketing

Management information

Helpdesk page

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Terms of use

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Privacy policy

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Access policy

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Geographical and language availability information

Geographical availability

Europe

Language availability

en

Resource location information

Resource geographic location

Serbia (RS)

Resource owner

First name

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Last name

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E-mail

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Phone

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Position

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Organisation

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Maturity information

Technology readiness level

TRL8

version: 1.2.1