NI4OS-Europe helpdesk

The NI4OS-Europe helpdesk is the main tool of the project's support system.


WARNING

The NI4OS-Europe helpdesk is the main tool of the project's support system. All stakeholders within the project use the helpdesk: resource users, resource owners, and project management. It supports ticket management, including ticket creation, assignment/reassignment to the appropriate unit, escalation, closing, searching, etc. The helpdesk classifies tickets per support unit and notifies relevant actors about ticket changes. The helpdesk is based on OTRS technology and can be easly integrated with external resources.

Please use the helpdesk submission form to create a ticket within the NI4OS-Europe helpdesk

https://catalogue.ni4os.eu/?_=/helpdesk

Using "resource type" and "resource" fields, one can specify to which resource the question or problem is related. Otherwise, if not sure, our first-line support team will identify the relevant support unit.

 

Resource organization

Resource providers

ON-BOARDED 
...
Institute of Physics Belgrade

Pregrevica 118, 11080 Belgrade, Serbia (RS)

ON-BOARDED 
...
Institute of Physics Belgrade

Pregrevica 118, 11080 Belgrade, Serbia (RS)

 CORE
CANDIDATE 

...

Website

https://helpdesk.ni4os.eu/otrs/index.pl

Readiness

TRL8

Domain

Other

Subdomain

Other

Category

Operations & Infrastructure Management Services

Subcategory

Helpdesk

Target users

Providers Research Infrastructure Managers Resource Managers

Access type

Virtual

Access mode

Free

Tags

helpdesk otrs ticketing

Contact

Dusan Vudragovic, Assistant Professor
email: dusan@ipb.ac.rs
phone: +38163699621

Helpdesk e-mail

helpdesk@ipb.ac.rs

Security contact e-mail

helpdesk@ipb.ac.rs

The NI4OS-Europe project is funded by the European Commission under the Horizon 2020 European research infrastructures grant agreement no. 857645.